FitBark 2 (Worldwide)FAQ & SUPPORT CATEGORIES ?? Popular Topics A used FitBark device I bought is associated to an existing user? Can I use my current collar with the FitBark 2/GPS? How can I share a dog with another user? How do FitBark devices estimate distance traveled? How do I fix a FitBark 2/GPS on my dog’s collar? How do I recharge my FitBark 2’s battery? How do I remove a FitBark cover? How do I setup an additional FitBark device for a different dog? I don’t have a FitBark account. How do I follow someone’s dog? I have a FitBark account. How do I follow someone’s dog? I’m a new user. How do I setup a new FitBark/FitBark 2 device? Is the FitBark 2/GPS waterproof? Quick overview of the FitBark mobile app What collars are compatible with the FitBark 2/GPS? What do I need to do to sync my FitBark device? What phones/tablets are compatible with my FitBark device? What’s included in the FitBark 2 box? Why do I need to “Always Allow” location on Android? ?? FitBark 2 Are FitBark devices suitable for small size dogs? Can a cat wear a FitBark device? What about other animals? Can I use FitBark devices on a harness? Can I use my current collar with the FitBark 2/GPS? Can I use the FitBark/FitBark 2 on multiple dogs? Do FitBark devices control barking? Do FitBark devices have a heart rate monitor? Do FitBark devices have GPS? How do I fix a FitBark 2/GPS on my dog’s collar? How do I perform a firmware update on my FitBark/FitBark 2? How do I remove a FitBark cover? How long does FitBark 2’s battery last for? I’m a new user. How do I setup a new FitBark/FitBark 2 device? Is the FitBark 2/GPS waterproof? What collars are compatible with the FitBark 2/GPS? What do FitBark devices measure? What do the FitBark 2 LEDs mean? What’s included in the FitBark 2 box? What’s my FitBark device’s Bluetooth range? ???? User Accounts & Dog Profiles Can I login from multiple phones? Should I pair each phone? Can I use the FitBark/FitBark 2 on multiple dogs? Does my user account support multiple FitBark devices? How can I avoid receiving follow requests? How can I change my dog’s time zone? How can I remove a user from being associated with my dog? How can I share a dog with another user? How do I change my dog’s profile picture? How do I delete a dog’s profile? How do I delete a user profile? How do I reset or change my user password? How do I setup an additional FitBark device for a different dog? How do I stop being an owner, follower or veterinarian of a dog? How do I upload or change my user profile picture? I don’t have a FitBark account. How do I follow someone’s dog? I have a FitBark account. How do I follow someone’s dog? I’m a new user. How do I setup a new FitBark/FitBark 2 device? What is the sleep score? How do I edit my dog’s sleep interval? ?? iOS & ANDROID MOBILE APPS Does the FitBark mobile app sync in the background? How can I avoid receiving follow requests? How can I change km to miles? How can I hide, delete or share a journal post? How can I link a human activity monitor? How can I remove a user from being associated with my dog? How do I change my dog’s activity goal? How do I find new dogs to add to my pack? How do I stop being an owner, follower or veterinarian of a dog? I’m not receiving any notifications on my phone. Now what? Quick overview of the FitBark mobile app What human fitness trackers can I link to the FitBark app? What is the sleep score? How do I edit my dog’s sleep interval? What phones/tablets are compatible with my FitBark device? Where’s the FitBark app for iPad? Why do I need to “Always Allow” location on Android? Why is the Health Index not displaying (N/A)? ?? Synching Does the FitBark mobile app sync in the background? How often do I need to sync my FitBark 2 to avoid losing data? How often does the FitBark/FitBark 2 sync? My FitBark 2/GPS stopped working after a swim. Now what? My FitBark 2/GPS won’t sync. Now what? What do I need to do to sync my FitBark device? What is the FitBark Wi-Fi Base Station? What’s my FitBark device’s Bluetooth range? ???? Activity & Sleep Monitoring Do FitBark devices collect BarkPoints while I’m driving in a car? How accurate are FitBark devices? How do FitBark devices estimate distance traveled? How do FitBark devices set my dog’s default activity goal? How do I change my dog’s activity goal? What are BarkPoints? Are they steps? What are rest, active and play time? What is the FitBark Health Index? ????? Medical Issues Can FitBark devices estimate my dog’s calorie requirements? Can FitBark devices help catch early signs of illness? Can FitBark devices help monitor dermatitis? Can FitBark devices help monitor osteoarthritis? Can FitBark devices help monitor quality of rest? Can FitBark devices help monitor rehabilitation? Can FitBark devices help monitor seizures? Can FitBark devices help monitor separation anxiety? Can FitBark devices help my dog lose or gain weight? Is it bad for my dog to have an electronic device so close? ?? Battery, Care & Safety How do I recharge my FitBark 2’s battery? How do I remove a FitBark cover? How long does FitBark 2’s battery last for? Is it bad for my dog to have an electronic device so close? It is safer to recharge via a wall outlet or a computer USB port? My dog ate his FitBark. Now what? My FitBark 2/GPS’s battery won’t charge. Now what? What is the temperature operating range of FitBark devices? Where is FitBark’s battery indicator? ? Troubleshooting A used FitBark device I bought is associated to an existing user? Can’t I pair a FitBark device from my phone’s Bluetooth settings? Error message “Human activity monitor not enabled” How do I know if my Fitbit is linked to the FitBark app? How do I perform a firmware update on my FitBark/FitBark 2? I’m not receiving any notifications on my phone. Now what? My FitBark 2/GPS is damaged or got chewed on. Now what? My FitBark 2/GPS LED won’t start flashing when I plug in the charging cable. Now what? My FitBark 2/GPS stopped working after a swim. Now what? My FitBark 2/GPS won’t sync. Now what? My FitBark 2/GPS’s battery won’t charge. Now what? The firmware update for my FitBark device failed. Now what? What do the FitBark 2 LEDs mean? Why is the Health Index not displaying (N/A)? ???♀? Fitbit Watch Face Error message “Human activity monitor not enabled” How can I link a human activity monitor? How do I install the Fitbit Clock Face? How do I know if my Fitbit is linked to the FitBark app? ?? Lost, Stolen or Damaged I lost my FitBark 2, or someone stole it. Now what? My FitBark 2/GPS is damaged or got chewed on. Now what? Search and we might retrieve! Can't find what you're looking for? Contact us!
